Frequently Asked Questions

What products does FYMORE specialize in?
We specialize in natural wellness & physiotherapy tools including jade rollers, gua sha boards, silicone cupping sets, moxa sticks, massage balls, silk eye masks, and custom private label solutions for global distributors.
Do you support OEM & private label service?
Yes! We provide full OEM & ODM services including custom logo, packaging, material, and product design. We help brands build their own professional line with low MOQ and fast delivery.
What is your MOQ for wholesale orders?
Our MOQ is flexible for new partners: generally 50–100pcs per model for standard products, and 200–500pcs for custom private label orders. We support small trial orders to test market feedback.
How long is the production & delivery time?
Standard in-stock items ship within 3–7 working days. Custom OEM orders usually take 15–25 working days depending on design, quantity, and packaging requirements.
Is the natural jade & materials 100% original?
All our jade stones are 100% natural Xiuyan jade. Silicone products are food-grade, and all materials meet international safety standards. We can provide material certifications and third-party test reports.
Can I get free samples before ordering?
Yes! We offer existing samples for quality checking. You only need to pay the shipping cost. For custom samples, a small fee is required and will be refunded after bulk orders.
What shipping methods do you provide?
We support DHL, FedEx, UPS, sea shipping, and air shipping. We can ship to your warehouse, Amazon FBA, or any designated address worldwide with safe and economical logistics solutions.
How do you ensure product quality control?
We conduct 3-time inspections: raw material checking, production sampling, and final finished product testing before shipment. We only ship qualified products with full quality control records.